Terms and Conditions of Sale

Lotus Aura by Fadia

Updated December 14, 2025

Before making any purchase, you must accept our terms and conditions of sale and use.

For any questions, you can contact us:

1. DEFINITIONS

"Company; we; Lotus Aura by Fadia": refers to Lotus Aura by Fadia, represented by Fadia Nouas, located at 02 Rue Ouali Mohamed, Blida, Algeria.

"Site(s)": refers to the website accessible from the URL www.thelotusaura.com and all associated sub-sites, published by the Company to present and sell its various digital products.

"User": refers to any person using the Site.

"Digital Products; Products": refers to digital products offered by the Company to the public. The Products may consist of PDF documents, educational materials, templates, guides, and potentially videos, online training programs, and other digital content.

"Service": refers to all services offered (Digital Products, digital content, potential personalized coaching, community access, etc.) available for order by the Company on the Site, regardless of their name.

"Customer; you": refers to any natural or legal person placing an order with Lotus Aura by Fadia validated through our secure payment platform. Customers can be individuals or professionals.

"Terms and Conditions of Sale; T&C": refers to the conditions applicable to the contractual relationship between the Company and its Customers, which include these terms and their annexes as well as any element of the Site to which they may refer.

"Partner": refers to any third party to the Company whose Site may be referenced as part of the Service.

"Platform": refers to the online platform accessible from the URL provided to Users authorized by the Company to access digital content, whether free or paid.

2. SCOPE OF APPLICATION

Purpose

The T&C are intended to govern the conditions for providing and purchasing services for Customers, which includes the terms of use of the thelotusaura.com Sites and Platforms provided by Lotus Aura by Fadia.

Capacity

Any use of the Site and/or Platform to benefit from the Service assumes acceptance and compliance with all terms of the T&C. The Customer declares to be of legal age and capable of contracting under the law of their country or declares to be validly represented by the person on whose behalf they are acting.

Scope of application

These general terms and conditions of sale apply to all transactions concluded through the websites of the Lotus Aura by Fadia network.

Consultation

The T&C are accessible at any time on the Site and will prevail, where applicable, over any other version. Unless otherwise stated, these T&C take effect from their update date indicated at the top of these terms.

Acceptance

Acceptance of the T&C occurs when the Customer validates their order. By proceeding with payment for any service presented on the thelotusaura.com Site, Customers declare to unreservedly agree to said terms and conditions of sale. These general conditions constitute all the rights and obligations of the parties within the framework of their contractual relationships. By this acceptance, the Customer acknowledges that, prior to any order, they received sufficient information and advice from the Company on the Site, allowing them to ensure that their order content is suitable for their needs.

The Customer agrees to purchase a Digital Product for personal use only and declares not to resell, distribute, or rent to third parties the products and services received. Customers who do not comply with this commitment are subject to prosecution.

Modification of T&C

The Company reserves the right to modify certain elements of these T&C at any time, under the conditions provided by law. Modifications to the T&C are enforceable against Users and Customers who have agreed to them by creating an account and/or placing an order. In case of modification of these terms, the applicable version is the one in force on the Site at the time of the Customer's order. The Customer may request a copy of the T&C applicable to their order at any time.

Scope of T&C

No specific conditions, initiated by the Customer, may be added and/or substituted for these general conditions. The fact that thelotusaura.com does not invoke a breach by the Customer of any obligations contained herein shall not be interpreted for the future as a waiver of the obligation in question.

3. SERVICE CHARACTERISTICS

Prerequisite

Any Customer wishing to purchase a Digital Product must be of legal age on the day of subscription.

Presentation

For a detailed presentation of each Digital Product offered by the Company, the Customer is invited to visit the corresponding presentation page on the Site as well as any specific conditions provided herein.

Purpose

Digital Products are delivered in English and/or French by the Company.

Version and updates

Any Digital Product purchased by the Customer is provided in its current version on the purchase date and most updates are included. However, the Company reserves the right to offer content updates to the Digital Products for a fee.

Delivery methods

Digital Products are delivered via email containing access information to the member platform hosted on Systeme.io. Access is typically provided within 1 hour (generally between 1 and 15 minutes) after order validation. In case of non-receipt of access at the indicated email address, contact customer support by email at info@thelotusaura.com.

Accessibility duration

Once delivered, all Digital Products remain accessible to the Customer without time limitation (lifetime access).

Contractual Documents

The contractual documents are:

these general conditions,
the various order and order confirmation emails.

In case of contradiction between provisions contained in documents of different ranks, the provisions of the higher-ranking document will prevail.

Age limitation

Age restrictions apply: Lotus Aura by Fadia only accepts customers over 18 years old. Any customer not meeting these criteria will be immediately refunded and a return of the product(s) concerned will be required.

Effective Date and Duration

These general conditions come into effect upon order validation and payment by the consumer. They are concluded for the duration necessary to provide the subscribed goods and services.

Product Information

The Company presents on its website the products for sale with the necessary characteristics to comply with applicable consumer protection laws, which provide for the possibility for potential consumers to know before ordering the essential characteristics of the products they wish to purchase.

4. PRICING CONDITIONS

The ordered Digital Products are delivered at the prices in effect shown on the Site when the Customer's order is registered by the Company. Prices are indicated in US Dollars (USD) excluding taxes. VAT is not applicable as the Company is based in Algeria and does not collect European or North American VAT.

Order validation makes all amounts owed under this order immediately payable. By validating their order, the Customer authorizes the Company (or its partners, payment service providers) to send instructions to their bank or payment provider to debit the account whose details are provided.

Special offers and discount codes

Lotus Aura by Fadia reserves the right to offer time-limited launch offers, promotional offers, or price reductions on its Digital Products and to revise its offers and rates on the Site at any time, under the conditions provided by law. The applicable rates are those in effect at the time of the Customer's order, who cannot claim other rates prior or subsequent to their order.

5. ORDER AND DELIVERY METHODS

To place an order, the Customer provides their personal information (last name, first name, email, postal address if applicable) on one hand, and payment methods (type of payment method, payment details) on the other.

Order confirmation

When the order is confirmed by the Company, the Customer receives an email summarizing their order.

Immediately after their order and within a maximum period of 1 hour (generally between 1 and 15 minutes), the consumer will receive, at the email address they indicated on the order form, an email containing a link allowing them to access the product they ordered. This product will be presented as an access link to the member platform.

In case of non-receipt of access at the indicated email address, contact customer support by email at info@thelotusaura.com. The necessary steps will be taken to resend your access by email as soon as possible or for you to be refunded according to our guarantee.

6. PAYMENT METHODS

Payment is made via PayPal or Stripe (credit/debit card).

Payment is due immediately on the order date.

The consumer guarantees the Company that they have the authorizations possibly necessary to use the payment method chosen by them when validating the order.

The commitment to pay is irrevocable. By communicating their payment information during the sale, the Customer authorizes the Company to charge their account for the amount relating to the indicated price. The Customer guarantees that they are of legal age, that they are the legal holder of the payment method to be charged, and that they are legally entitled to use it. In case of error or inability to process the payment, the sale is automatically canceled and the order is canceled.

The Customer chooses the payment method with the payment systems and services offered – notably PayPal or Stripe – which are secure services provided by third parties to the Company, subject to their own contractual conditions over which the Company exercises no control.

PayPal: https://www.paypal.com/legalhub/home
Stripe: https://stripe.com/legal/ssa

Payment therefore requires that the Customer has a valid sending and receiving email inbox. Otherwise, they will not be able to receive written confirmation of their order.

Payment incident - Fraud

The Company may contact the Customer to request additional documents to execute payment for the order. The Company can rely on information provided by the order analysis system. Providing the requested documents is necessary for the Company to deliver the order.

To combat payment fraud, a visual verification of payment methods may be performed by the Company's customer service before making the Digital Product accessible. In case of fraudulent use of their payment method, the Customer is invited, as soon as this use is discovered, to contact us, without prejudice to the steps to be taken by the Customer with their bank or payment provider.

The Company reserves the right to suspend any delivery in case of payment authorization refusal by officially accredited organizations or in case of non-payment.

Transaction evidence

Computerized records, kept in the computer systems of PayPal and Stripe sites under reasonable security conditions, will be considered as evidence of communications, orders, and payments that occurred between the parties. Order form archiving is done on a reliable and durable medium that can be produced as evidence.

7. REFUND GUARANTEES

Individual Digital Products

Individual products offered have a 30-day money-back guarantee.

No reason for withdrawal will be requested.

To exercise their right of withdrawal, the Customer must notify by email to info@thelotusaura.com their decision to withdraw by means of an unambiguous statement within 30 days of purchase. The Customer may use the withdrawal form template below.

In case of withdrawal, access rights to the Service subject to withdrawal are closed. Amounts paid are refunded as soon as possible and at the latest within fourteen (14) days from receipt of notification sent by the Customer of their wish to withdraw. The Company will refund using the same payment method as that used for the initial transaction, unless the Customer expressly accepts a different method; in any case, this refund will not incur fees for the Customer.

WITHDRAWAL FORM

To the attention of Lotus Aura by Fadia, located at 02 Rue Ouali Mohamed, Blida, Algeria or by email at info@thelotusaura.com:

I hereby notify you of my withdrawal from the contract for the service provision below:

Ordered on: _______________
Name of consumer(s): _______________
Email of consumer(s): _______________
Signature of consumer(s) (in case of notification of this form on paper): _______________
Date: _______________

Refund Conditions and Limitations

The buyer has 30 days after purchasing this product to obtain a refund. In this situation, they will be removed from the space giving access to the product. By contacting Lotus Aura by Fadia customer support by email at info@thelotusaura.com, they will obtain a refund for this product as soon as possible.

In case a product has already been refunded once, if the buyer purchases the same product again later, the refund cannot be guaranteed for the 2nd purchase of this same product.

If we find that a product has been fully consumed or downloaded in its entirety, we reserve the right to refuse the refund to avoid any abuse of the guarantee.

The guarantee does not cover repeated refund requests from the 3rd request (for different products).

8. SITE AND PLATFORM ACCESS RIGHTS

Site Access

The Site is freely accessible to anyone with internet access. All costs related to Site access, whether hardware, software, or internet access fees, are exclusively borne by Users. The Site cannot be held responsible for material damage related to Site use. Additionally, the Site user agrees to access the Site using recent equipment, containing no viruses and with an updated latest-generation browser. The User is solely responsible for the proper functioning of their computer equipment and their internet access.

Platform Access

The Customer communicates to the Company the information necessary for providing Services at the time of order, and is solely responsible for ensuring their accuracy (last name, first name, email address). The Customer guarantees the Company against any false identity and cannot hold the Company responsible for a breach resulting from the inaccuracy of information provided by the Customer. The Company will provide access codes automatically via an autoresponder service at the latest within twenty-four (24) hours from the date and time the Customer placed their order, subject to payment acceptance.

Lost credentials

If the Customer loses their credentials when ordering, they can make a request by email to info@thelotusaura.com to have their access resent. The Customer agrees to inform the Company without delay of the loss or theft of access keys. In these cases, subsequent provision of member platform credentials will release the www.thelotusaura.com Site from any responsibility toward the Customer. It is essential to provide a valid email address. The Customer is invited to contact the Company by email if they have not received their codes.

Unique access

Any identification/access code provided by the Company to a Customer is strictly personal, individual, confidential, non-transferable. The Customer will be responsible for any unauthorized, fraudulent, or abusive use of their codes and access rights. In case of access rights violation and particularly unauthorized sharing, the Company reserves the right to suspend the Site, without compensation, prior notice, or prior information.

Maintenance

The Platform and Site may be subject to maintenance operations. For this purpose, the Company reserves the right to interrupt, temporarily suspend, or modify without notice, access to all or part of the Site or Platform, to ensure maintenance (particularly through updates), or for any other reason, without the interruption giving rise to any obligation or compensation.

Contractual liability

The Company implements all reasonable means at its disposal to ensure continuous and quality access to the Site and Platform, but is not bound by any obligation to achieve this. In particular, the Company cannot be held responsible for any network or server malfunction or any other event beyond reasonable control that would prevent access to the Site or Platform.

9. ACCESS RIGHTS TO COMMUNITY SPACES (IF APPLICABLE)

Respectful behavior

Any contribution space (including but not limited to private WhatsApp groups, Instagram channels, Facebook groups, or other community platforms) to which the Customer may have access as part of a Digital Product must be used in good faith, and the Customer is prohibited from any defamatory, threatening, hateful, intolerant, obscene discourse, and any denigrating publication likely to infringe the rights of the Company, third parties, or contrary to law. The Company reserves the right to refuse access to all or part of the Digital Products or to limit access rights, unilaterally and without prior notification, to any Customer not respecting the T&C and behavioral rules.

Community Groups

Community groups created by the Company for its members (on WhatsApp, Instagram, Facebook, or other platforms) are published, managed, and under the Company's responsibility. Therefore, Lotus Aura by Fadia sets the various behavioral and usage rules for the group that members must respect to ensure a serene community and positive atmosphere. Any non-compliance with the regulations provided to the Customer to access a Company community group gives the Company's team the right to warn, sanction, or even remove the member's access rights. The Customer may request communication of the applicable regulations at any time.

Registration procedures

The Customer must submit to the Company a group access request providing the email address used when purchasing the Digital Product. This request will be processed within a reasonable timeframe.

Duration

Community groups are accessible as long as the User has access to the Service. The Company commits to providing access to community spaces to all persons who have subscribed to a Digital Product including this feature. The Company as administrator of the groups has the freedom to create and delete groups according to the organization in place.

Exclusion

Except exceptions, community groups do not include any personalized coaching service provided by the Company. Members can ask questions relating to Digital Products to the Company and help each other provided this does not violate any regulations in place.

10. DATA PROTECTION

Information requested from the consumer is necessary for processing their order. It will never be disclosed, sold, or rented to a third party. The consumer's last name, first name, and email address may in certain cases be communicated to Systeme.io, the platform selected by Lotus Aura by Fadia, but Systeme.io commits in its Privacy Policy to never disclose, sell, or rent this information to a third party.

The collection and automated processing of data are for commercial prospecting, order management, customer dispute management, and for Service delivery needs, commercial statistics, carried out from the Site and Platform in compliance with applicable data protection regulations. These processing operations are carried out for the execution of pre-contractual or contractual measures and/or in accordance with the Company's legitimate interest and/or to comply with its legal obligations.

Concerned natural persons can exercise their rights of access, rectification, opposition, erasure, and portability under the conditions and limits provided by law by sending a written request to info@thelotusaura.com or to the Company's address: 02 Rue Ouali Mohamed, Blida, Algeria.

The Customer guarantees that they are authorized to communicate to the Company all personal information provided. The Customer is informed and accepts that the Service may include technical devices allowing tracking of Service use (connected users, IP address, type of applications used, various connection and usage logs) likely to be used in anti-counterfeiting efforts, and/or to identify and/or prevent any illicit or non-compliant use of the Service.

By agreeing to these general terms and conditions of sale, you acknowledge having read our personal data protection policy and consent to our collecting and using this data. By entering your email address on our sites, you may receive emails containing information and/or promotional offers concerning products published by Lotus Aura by Fadia. You can unsubscribe at any time by clicking on the link at the end of our emails.

11. FORCE MAJEURE

Neither party will have failed its contractual obligations, to the extent that their execution is delayed, hindered, or prevented by fortuitous event or force majeure. Acts or circumstances beyond the parties' control, unforeseeable, unavoidable, independent of the parties' will and which cannot be prevented by them, despite all reasonably possible efforts, will be considered fortuitous events or force majeure.

The party affected by such circumstances will notify the other within 10 days following the date they became aware of it. The two parties will then come together, within 30 days, except impossibility due to force majeure, to examine the event's impact and agree on the conditions under which contract execution will continue. If force majeure lasts longer than 30 days, these general conditions may be terminated by the injured party.

12. INTELLECTUAL PROPERTY

The Company owns intellectual property rights relating to Site content, Digital Products and the Platform, and all content, texts, images, graphics, logos, icons, sounds, software provided to the Customer as part of the Service. Access to Sites and/or Platform does not confer any property rights to the User on protected elements communicated to them, free or paid, which remain the exclusive property of the Company or its Partners.

License of Use

In consideration of payment of the price requested when ordering, the content, techniques, know-how, methods provided and transmitted and more generally all information and access rights to the Platform or any type of content that may be part of the Service provided are subject to a strictly personal use right to the Customer, non-transferable and non-exclusive for the duration of the Service only.

Prohibited Uses

The Customer is strictly prohibited from:

Reproducing, representing, modifying, transmitting, publishing, or adapting, on any medium whatsoever, by any means whatsoever, or exploiting in any way whatsoever, all or part of the Site, Platform, or Digital Products without prior written authorization from the Company
Using and exploiting the Service on behalf of other persons
Distributing protected content without authorization
Reselling, renting, or sharing Digital Products with third parties
Using Digital Products for commercial purposes without explicit authorization

Legal Action

Exploitation not previously authorized by the Company, for any reason whatsoever, of all or part of the Site, Platform, or Digital Products may be subject to any appropriate action, including a counterfeiting action. All distinctive signs by the Company may be protected by law and any unauthorized use of these signs may also give rise to prosecution.

Non-compliance with this clause and more generally any violation of the Company's intellectual property rights attributable to the Customer will be analyzed as a serious fault by the Customer prejudicing the Company which reserves the right, in this case, to terminate the contract solely at the Customer's fault without prejudice to any claim for compensation.

13. CUSTOMER REFERENCES

Customers agree to be cited by the Company as Service beneficiaries. The Company is authorized to mention the Customer's name, the opinion they gave the Company about the Service as well as an objective description of the nature of the Service provided to them, in its reference lists and communications. Customers who do not wish to be cited must inform the Company beforehand and have, in any case, a right to object to the use of their name and/or image.

The Customer may inform the Company by any written means and at any time of their refusal and/or request if necessary the withdrawal of the aforementioned reference by emailing info@thelotusaura.com.

14. EVOLUTION OF GENERAL CONDITIONS

The Company reserves the right to modify the terms, conditions, and mentions of the T&C at any time and without notice, to adapt them to Site evolutions and/or their operation and Platform characteristics. The applicable conditions are those most recently accepted by the Customer.

Modifications to the T&C made by the Company will not apply to Digital Products already subscribed to, except for clauses linked to technical Service evolution, provided this does not result in price increase or quality deterioration.

The Customer may also be invited to accept modified T&C and otherwise, the last T&C they accepted continue to apply until the Service is fully executed. In case of impossibility for the Company to continue providing the Service under previous conditions, the Customer has the option to request termination and refund.

15. RESPONSIBILITY

Site and third-party links

The User can access, through hypertext links present on the Site or Platform, Partner or third-party sites, which are not governed by these General Conditions. The User is, consequently, invited to examine the general terms of use or sale, as well as privacy policies or any other legal information, applicable on these sites.

The Customer is informed that the Service may require access to other sites or platforms, designed and managed under third-party responsibility. No control over said sites' content is exercised by the Company which declines all responsibility regarding their content and use made by any third party of information appearing therein.

Warnings

The User and/or Customer is solely responsible for interpretations they make of information provided under Services and adaptations made for their own activities. Except under conditions of legal or commercial guarantees possibly granted if applicable, the Company provides no express or implied guarantee, including, without this list being limiting, relating to continuity, performance, result, or durability of services provided, which fully depend on their concrete and effective implementation by the Customer.

Any testimonials from satisfied customers in no way represent a promise of results. Results presented by Lotus Aura by Fadia on its Site are examples only. The Company cannot under any circumstances guarantee the Customer that they will obtain similar results and these references are used only as examples.

The Customer acknowledges having received sufficient information and advice before committing by placing an order. Therefore, the Customer declares having carefully considered these factors before committing and accepts them. The Customer declares being fully aware that offered services have only an informative and educational character. The Customer remains perfectly free in their commitments and to withdraw, subject to full payment and except exercise of withdrawal right. They act under their sole and unique responsibility. Use and exploitation of information provided under the Service is done under the Customer's sole responsibility and at their own risk, which the Customer expressly accepts.

Non-Waiver

The fact that one party does not invoke a breach by the other party of any obligations referred to in these general conditions shall not be interpreted for the future as a waiver of the obligation in question.

Partial Non-Validation

If one or more provisions of these general conditions are held invalid or declared as such pursuant to a law, regulation, or following a final decision by a competent court, the other provisions will retain their full force and scope.

16. APPLICABLE LAW

These general conditions are governed by a hybrid legal framework:

Primary law: Algerian law applies as the Company is based in Algeria
Consumer protection: For customers located in the European Union or North America, the Company commits to respecting the fundamental consumer protection rights applicable in these jurisdictions, including but not limited to the 30-day withdrawal right and data protection regulations

These T&C are written in English. In case of translation into other languages, only the English text would be authoritative in case of dispute.

17. DISPUTE RESOLUTION

In case of dispute or complaint, the consumer will first contact Lotus Aura by Fadia customer support at info@thelotusaura.com to obtain an amicable solution.

For customers located in the European Union, in case of difficulties in applying this contract, you also have the possibility, before any legal action, to contact the Online Dispute Resolution (ODR) Platform accessible from the following URL: https://ec.europa.eu/consumers/odr/

The parties will attempt, in good faith, to reach an amicable solution. The parties remain free to accept or refuse any proposed mediation or solution.

18. PRIVACY POLICY

For complete information on how we collect, use, and protect your personal data, please refer to our Privacy Policy available on our website.

19. LEGAL NOTICES

For complete legal information about Lotus Aura by Fadia, please refer to our Legal Notices page available on our website.

Last updated: December 14, 2024

Lotus Aura by Fadia
02 Rue Ouali Mohamed
Blida, Algeria
Email: info@thelotusaura.com